Privacy Policy
Last Updated:
At Xperience Living Inc. ("we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
1. Information We Collect
1.1 Personal Information
We collect information that you voluntarily provide to us when you:
- Complete our skin tone quiz, including your first name, last name, email address, and phone number
- Answer quiz questions about your skin tone, stretch marks, sensitivity, and skincare consistency
- Make a purchase through our platform
- Contact us for support or inquiries
1.2 Automatically Collected Information
When you visit our website, we automatically collect certain information about your device and browsing behavior, including:
- IP address and browser type
- Pages visited and time spent on pages
- Referring website addresses
- Device information (operating system, screen resolution)
- Cookies and similar tracking technologies
1.3 Camera and Image Data
Our quiz includes an optional camera feature for skin tone analysis. Important: All image processing happens entirely on your device. We do not store, transmit, or have access to any images you capture. The analysis is performed locally in your browser, and no image data is sent to our servers.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Personalize your experience and deliver relevant content
- Process transactions and deliver digital products
- Send you educational content and updates (with your consent)
- Respond to your inquiries and provide customer support
- Analyze website usage and trends to improve our services
- Detect, prevent, and address technical issues
- Comply with legal obligations
3. Tracking Technologies and Third-Party Services
We use Facebook Pixel (Meta Pixel) to track website visits and conversions for advertising purposes. Facebook Pixel collects information about your browsing behavior, including pages visited, actions taken, and device information. This data is used to:
- Measure the effectiveness of our advertising campaigns
- Show you relevant advertisements on Facebook and Instagram
- Create custom audiences for marketing purposes
Opt-Out: You can opt out of Facebook Pixel tracking by adjusting your Facebook ad preferences at facebook.com/settings?tab=ads or by using browser extensions that block tracking pixels.
3.1 Microsoft Clarity
We use Microsoft Clarity analytics to understand how users interact with our website. Clarity collects information about mouse movements, clicks, scrolling behavior, and page interactions to help us improve user experience. This data is aggregated and anonymized.
You can learn more about Microsoft Clarity and opt out at clarity.microsoft.com.
3.2 Payment Processing
We use Whop for payment processing. When you make a purchase, Whop collects payment information (credit card details, billing address) which is processed securely through their platform. We do not store your full payment card information on our servers.
3.3 Data Storage
We use Supabase to store your personal information, quiz responses, and purchase records. Supabase is a secure cloud database service that complies with industry-standard security practices.
4. Cookies and Similar Technologies
We use cookies and similar tracking technologies to:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Provide personalized content and advertisements
- Improve website functionality and user experience
You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.
5. Data Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
- Service Providers: With third-party service providers who perform services on our behalf (e.g., payment processing, data storage, analytics)
- Legal Requirements: When required by law, court order, or government regulation
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Protection of Rights: To protect our rights, property, or safety, or that of our users
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce our agreements
- Maintain business records for legitimate purposes
When you request deletion of your information, we will delete it within 30 days, except where we are required to retain it for legal or legitimate business purposes.
8. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information
- Opt-Out: Opt out of marketing communications and tracking technologies
- Data Portability: Request transfer of your data to another service
- Objection: Object to processing of your personal information
To exercise these rights, please contact us using the information provided in the "Contact Us" section below.
9. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete such information.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our services, you consent to the transfer of your information to these countries.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Email: privacy@xperienceliving.com
- Support: Visit our Support Page for assistance
- Company: Xperience Living Inc.
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt-out of the sale of personal information (we do not sell personal information).
If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including the right to access, rectify, erase, restrict, or object to processing of your personal information, and the right to data portability.