Terms of Service
Last Updated:
Please read these Terms of Service ("Terms") carefully before using the services provided by Xperience Living Inc. ("we," "us," or "our"). By accessing or using our website and services, you agree to be bound by these Terms.
Our services provide educational content about at-home skincare routines. This content is for informational purposes only and does not constitute medical advice, diagnosis, or treatment. Always consult with a qualified healthcare professional or dermatologist before starting any new skincare regimen, especially if you have existing skin conditions, allergies, or concerns.
1. Acceptance of Terms
By accessing, browsing, or using our website, completing our quiz, or purchasing our digital products, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not use our services.
2. Description of Services
Xperience Living Inc. provides:
- Educational skincare content and guides
- Personalized skincare recommendations based on quiz responses
- Digital products including downloadable guides and educational materials
- Online tools and resources for at-home skincare routines
We reserve the right to modify, suspend, or discontinue any part of our services at any time without prior notice.
3. User Accounts and Information
When you use our services, you may be required to provide certain information, including:
- Personal information (name, email, phone number)
- Responses to our skin tone quiz
- Payment information for purchases
You agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of any account information and for all activities that occur under your account.
4. Purchase Terms and Payment
4.1 Digital Products
We offer digital products, including educational guides and content. All purchases are processed through third-party payment processors (currently Whop). By making a purchase, you agree to:
- Provide accurate payment information
- Authorize us to charge your payment method for the purchase amount
- Pay all applicable fees and taxes
4.2 Pricing
All prices are displayed in U.S. Dollars (USD) unless otherwise stated. We reserve the right to change prices at any time, but price changes will not affect purchases already completed.
4.3 Digital Product Delivery
Upon successful payment, you will receive:
- Immediate access to purchased digital content through our access portal
- Email confirmation of your purchase
- Instructions for accessing your purchased guides
Access is provided via email verification. You are responsible for maintaining access to the email address used for purchase.
5. Refund Policy
Digital Products: Due to the digital nature of our products, all sales are final. We do not offer refunds for digital products once they have been accessed or downloaded, except as required by law.
Exceptions: Refunds may be considered in the following circumstances:
- Technical issues preventing access that we cannot resolve within 7 days
- Duplicate charges due to processing errors
- Unauthorized purchases (subject to verification)
Refund Requests: To request a refund, please contact us at support@xperienceliving.com or visit our Support Page within 7 days of purchase. Refund requests are reviewed on a case-by-case basis.
Processing Time: If a refund is approved, it will be processed within 10-14 business days to your original payment method.
6. Intellectual Property Rights
All content on our website, including but not limited to text, graphics, logos, images, guides, educational materials, and software, is the property of Xperience Living Inc. or its content suppliers and is protected by copyright, trademark, and other intellectual property laws.
6.1 License to Use
When you purchase a digital product, you receive a limited, non-exclusive, non-transferable license to:
- Access and view the content for personal, non-commercial use
- Download and store the content on your personal devices
- Print the content for personal use
6.2 Restrictions
You may NOT:
- Copy, reproduce, or distribute the content to others
- Share your access credentials with others
- Resell, sublicense, or commercialize the content
- Modify, adapt, or create derivative works from the content
- Remove copyright notices or proprietary markings
- Use the content for any commercial purpose
7. User Conduct
You agree to use our services only for lawful purposes and in accordance with these Terms. You agree NOT to:
- Violate any applicable laws or regulations
- Infringe upon the rights of others
- Transmit any harmful, offensive, or inappropriate content
- Attempt to gain unauthorized access to our systems
- Interfere with or disrupt our services
- Use automated systems to access our services without permission
- Share or distribute purchased content to unauthorized users
8. No Medical Advice
The information provided through our services is for educational and informational purposes only. It is not intended as a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician, dermatologist, or other qualified health provider with any questions you may have regarding a medical condition or skincare concern.
Never disregard professional medical advice or delay in seeking it because of something you have read on our website or in our guides. If you think you may have a medical emergency, call your doctor or emergency services immediately.
Results vary by individual, skin type, and consistency. We make no guarantees about the effectiveness of any skincare routine or product recommendations.
9. Limitation of Liability
To the maximum extent permitted by law:
- Our services are provided "as is" and "as available" without warranties of any kind, either express or implied
- We do not guarantee that our services will be uninterrupted, secure, or error-free
- We are not liable for any indirect, incidental, special, consequential, or punitive damages
- Our total liability for any claims arising from your use of our services shall not exceed the amount you paid for the specific product or service in question
- We are not responsible for any harm or damage resulting from following advice or recommendations in our content
10. Indemnification
You agree to indemnify, defend, and hold harmless Xperience Living Inc., its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:
- Your use of our services
- Your violation of these Terms
- Your violation of any rights of another party
- Any content you submit or transmit through our services
11. Third-Party Services
Our services may contain links to third-party websites or integrate with third-party services (such as payment processors, analytics providers, etc.). We are not responsible for the content, privacy practices, or terms of service of third-party websites or services. Your use of third-party services is subject to their respective terms and conditions.
12. Termination
We reserve the right to:
- Suspend or terminate your access to our services at any time, with or without cause or notice
- Remove or refuse to process any information or content that violates these Terms
- Take legal action if you violate these Terms or engage in fraudulent or illegal activity
Upon termination, your right to use our services will immediately cease. However, provisions that by their nature should survive termination will remain in effect.
13. Dispute Resolution
If you have a dispute with us, you agree to first contact us at support@xperienceliving.com to attempt to resolve the dispute informally.
If we cannot resolve the dispute informally, you agree that any disputes arising out of or relating to these Terms or our services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, except where prohibited by law.
14. Changes to Terms
We reserve the right to modify these Terms at any time. We will notify users of material changes by posting the updated Terms on this page and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the modified Terms.
15. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Xperience Living Inc. operates, without regard to its conflict of law provisions.
16. Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
17. Contact Information
If you have questions about these Terms, please contact us:
- Email: support@xperienceliving.com
- Support: Visit our Support Page
- Company: Xperience Living Inc.
18. Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Xperience Living Inc. regarding your use of our services and supersede all prior agreements and understandings.