Support & Help Center

After completing your purchase, you can access your guide by:

1. Visit our Access Guide page
2. Enter the email address you used for purchase
3. Click "Verify & Access Guide"
4. You'll see links to all guides you've purchased

Make sure to use the exact email address associated with your purchase. If you're having trouble, check your email for the purchase confirmation.

If you can't find your confirmation email:

• Check your spam or junk folder
• Verify you're using the correct email address (the one you used during checkout)
• Try accessing your guide using the Access Guide page - it will verify your purchase even without the email
• If you still can't access your guide, contact us at support@xperienceliving.com with your purchase email address

If your guide isn't appearing after purchase, please check:

• Email verification: Make sure you're using the exact email address from your purchase
• Processing time: It may take a few minutes for your purchase to be processed and verified
• Payment status: Ensure your payment was successfully completed
• Check spam: Look for a purchase confirmation email in your spam folder

If you've checked all of the above and still can't access your guide, please contact us with your purchase email and we'll investigate.

Due to the digital nature of our products, all sales are final. However, we may consider refunds in exceptional circumstances such as:

• Technical issues preventing access that we cannot resolve
• Duplicate charges due to processing errors
• Unauthorized purchases

Refund requests must be made within 7 days of purchase. Please contact us at support@xperienceliving.com with your purchase details. For more information, see our Terms of Service.

If you're experiencing issues with the skin tone quiz:

• Camera not working: You can skip the camera feature and select your skin tone manually
• Page not loading: Try refreshing the page or clearing your browser cache
• Form not submitting: Make sure all required fields are filled out correctly
• Results not showing: Check your internet connection and try again

If problems persist, please contact us with details about the issue you're experiencing.

No, our guides are licensed for personal use only. Sharing, distributing, or reselling purchased content violates our Terms of Service and intellectual property rights. Each purchase grants access to one individual user.

The Core Guide provides foundational at-home skincare routines that work for all skin tones. It covers the essential 7-step framework, ingredient guidance, and common mistakes.

The SkinTone Precision™ Guide is a personalized upgrade that provides specific recommendations tailored to your skin tone (Light, Medium/Olive, Dark, or Deep/Rich). It includes advanced pacing rules, ingredient sequencing, and skin-tone-specific strategies that work alongside the Core Guide.

You can purchase the Core Guide first, then optionally upgrade to the personalized SkinTone Precision™ Guide for enhanced results.

No. Our content is for educational purposes only and does not constitute medical advice, diagnosis, or treatment. Always consult with a qualified healthcare professional or dermatologist before starting any new skincare regimen, especially if you have existing skin conditions, allergies, or concerns.

Results vary by individual, skin type, and consistency. We make no guarantees about the effectiveness of any skincare routine or product recommendations. For more information, see our Terms of Service.

To update your information, please contact us at support@xperienceliving.com with:

• Your current email address (the one on file)
• Your new email address or updated information
• Any relevant purchase information to help us locate your account

We'll update your information and ensure you can still access your purchased guides.

We're here to help! Please contact us at support@xperienceliving.com with your question. Include as much detail as possible, and we'll get back to you within 24-48 hours during business days.